Here are the LPU’s frequently asked questions about the new LPUXIII:

I JOINED DURING LPU12. CAN I BECOME AN LPU XIII MEMBER NOW OR DO I HAVE TO WAIT UNTIL MY LPU12 MEMBERSHIP EXPIRES?

You can join LPU XIII at any time! If you join LPU XIII before your LPU12 membership has expired, an additional year will be added on to the remainder of your current membership, so you don’t lose any time!
NEW or RENEWING members must purchase an LPU XIII Membership.
This can be done with the $20 Digital Subscription or via the $57 ALL IN ONE + CD Package.
Whoever joins via the $20 Digital Subscription must first complete the registration / renewal process and transaction before accessing the LPU XIII add on items. 
LPU XIII add on items will live in a special section of the LPU store called “YEAR XIII” for easy access.

WHAT DOES LPU XIII MEMBERSHIP COME WITH?

The ALL IN ONE + CD package includes:
12 months access to Members only community
Pre-Sale tickets Opportunities
Meet & Greet Opportunities
Band Chats
Access to Exclusive Music
Access to Exclusive Events*
Downloadable LPU App
LPU Auctions
LPU-TV / LPTV Downloadable Episodes
Welcome Letter from Joe
LPU XIII Jersey (Available in Men’s and Women’s sizes)
LPU PlugAir (Unlock exclusive content via iPhone and Android)
LPU / HARD ROCK Poster (created by LPU member Andhika Nugraha)
LPU XIII Lanyard + Laminate (Unlocks Early Entry Benefit)
LPU XIII CD (Featuring 10 demos and 2 LPU Sessions tracks)
*LPU SUMMIT Passes Sold Separately

The LPU XIII digital subscription Membership INCLUDES:
12 months access to Members only community
Pre-Sale tickets Opportunities
Meet & Greet Opportunities
Band Chats
Access to Exclusive Music
Access to Exclusive Events*
Downloadable LPU App
LPU Auctions
LPU-TV / LPTV Downloadable Episodes

I’VE PURCHASED THE DIGITAL SUBSCRIPTION MEMBERSHIP, BUT I ALSO WANT THE LPU XIII CD TOO.

LPU members have exclusive access to purchase the LP Underground Albums. You can buy the LPU XIII physical CD in the LPU Store, or buy the digital version on the Music Page on LPUnderground.com. LPU members can also purchase other digital albums from previous LPU years like the Hybrid Theory EP and LP Underground 2 on the Music Page.

HOW DO I GET AN LPU SUMMIT PASS?

LPU Summit Passes are sold separately. More information will be posted as a LPU Summit is announced.

WHAT ARE SOME OF THE NEW FEATURES OF LPUNDERGROUND.COM?

Some new amazing features of the LPU XIII website are:
The LPU website is mobile-optimized and can now be fully translated in your language with the new Google Translate feature.
Pre-Sale code delivery system right in your inbox.
Instagram feed using #WEARELPU
Community feed right on the home page that captures all of your blurbs.
Verified Badges for LPU Staff, Moderators, and band members. 
Your favorite links live on the home page for easy access such as Presale tickets, Meet-Ups, LPU Summit, and more.
A beautifully re-designed Community navigation.
A personalized Referral Link will be issued to each member right from your dashboard to track your LPU referrals.

WHEN SHOULD I EXPECT MY LPU XIII MERCHANDISE ORDER?

If you joined LPU XIII with the ALL IN ONE + CD package OR purchased any additional add ons to your Digital Subscription, once shipped you should expect your order to arrive within 4-6 weeks for domestic shipment. If you placed an international order, once shipped expect your order to arrive within 6-8 weeks. If you live outside the US and do not receive your package within 8 weeks, please contact your local customs office to see if your package is being held there.

You can check the status of your account and order by visiting lpunderground.com/account

WHO DO I CONTACT FOR GENERAL AND TECHNICAL SUPPORT QUESTIONS?

For all general and technical support questions please visit http://support.groundctrl.com.

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